Technical Support Engineer

Position: Technical Support Engineer

Department: Corporate Contact Center

Reports To: Information Technology Manager

Job Classification: Technical

Level: Exempt

Primary Responsibilities:

Provide next generation second-level technical support. Use communication skills, knowledge, technology, information tools and exhibited credibility to drive customer cases/issues through to satisfactory completion. Be articulate, and able to make decisions within guidelines.

Summary of Responsibilities:

  • Provide advanced technical assistance to customers, ensuring that all inquiries are handled promptly and accurately.
  • Demonstrate sophisticated communication skills while interfacing with customers and all levels of the corporation in explaining cases, coordinating activities, providing status and resolving customer issues
  • Provide warranty authorizations
  • Assist customer support specialists as required
  • Provide customer-based feedback to Marketing and Engineering on product development
  • Exhibit professional business demeanor combined with highly skilled technical aptitude
  • Other duties as assigned

Qualifications:

  • Experienced Linux administrator familiar with installing, maintaining and troubleshooting a variety of Linux distributions, with a particular emphasis on working with device drivers and networking
  • Two year technical certificate, Bachelor’s degree or equivalent experience
  • Experience setting up and debugging PC hardware
  • Computer networking experience
  • Advanced troubleshooting skills
  • Technical depth required in: Linux, UNIX, MS Windows, networking, and serial communications
  • Excellent oral and written communications
  • 3+ years experience in technical services
  • Excellent customer service skills, exhibiting credibility and professionalism
  • Expertise in data communications
  • Proven ability to successfully manage high volume activity and workflow
  • CRM applications experience preferred
  • Spanish language skills a plus

Interested? Please e-mail employment@comtrol.com