Repairs and Returns

Comtrol provides repair services with a staff of trained technicians that can service your Comtrol hardware product in a timely manner. Use the following procedure:

  1. Contact Technical Support for an RMA number (Return Merchandise Authorization)

    Shipments will not be accepted without prior authorization.

  2. Be ready to provide the following:

    • Contact information
    • Return shipping address
    • Model number
    • Serial number
    • Description of what is wrong
  3. Ship the product(s) in original packaging (if possible) with the RMA number clearly printed on the outside of the package to:

    United States

    Comtrol Corporation
    Attention: RMA
    (+ RMA Number)
    100 Fifth Avenue NW
    New Brighton, MN 55112

    Europe

    Comtrol Corporation
    Attention: RMA
    (+ RMA Number)
    100 Fifth Avenue NW
    New Brighton, MN 55112