Lodging Link Support

Comtrol has an exceptional staff of technical personnel to assist you. You can count on us to provide support with quick response and accurate information.

Email

hpdsupport@comtrol.com 

(Lodging Link products only)

Phone Support Phone: +1 480.609.1571
Hours: 8:30am to 4:30pm (Arizona Time)
Free Support is given if the product is under warranty, or a maintenance agreement in place
Return Merchandise Authorization Please read our Policy and Contact Information for RMAs

 

Before you Contact Us:

Support requests must originate from our Property Management System Partners. We do not accept support requests directly from a Hotel or a GSS Vendor. We are happy to work with Hotel and GSS vendors provided the support request was initiated by our PMS Partner and they are directly involved in the request.

When contacting Technical support for Lodging Link, you must provide a complete log file that is generated from the Lodging Link Protocol Translation software (LLPTS) Monitor Application. This is a critical tool in our ability to assist.

The process is as follows:

  • Start a new Log File
  • Reboot the LLPTS Service
  • Let the log run until the issue being reported presents itself and is “captured in the log”
  • Stop the log
  • Email the log to HPDSupport@comtrol.com
  • In the body of the email, please provide a detailed description of the issue you are having.

If you are unsure how to create a log file, please refer to the LLPTS users guide for the version of LLPTS that you are running.

Once our Support department receives the request, the log file will be reviewed and you will receive an email response with details of what might be causing the issue, and possible solutions.