DeviceMaster SDK Support

Comtrol will support your development efforts. If you have any questions or require Development support, please use the contact below.

Software Development Kit (SDK) Contents

In order to develop eCos applications, the user must at least install the ARM-ELF tools and the pre-compiled eCos libraries. The Windows ARM-ELF tools require that Cygwin be installed. If the user would like to modify the eCos configuration, the eCos sources must be installed. Changes in eCos configuration require that the eCos libraries and included files be rebuilt from the eCos source tree.

Building at least one of the included sample applications is also suggested as a way to insure that the tools and libraries are operational

Quick Links

• ARM-ELF 
• eCos
• Sample Applications and Supporting Documentation
• Utilities
• Forum
• Third Party Resources

Developer Support Options

Free telephone support is provided for basic issues involving the SDK environment as well as the developer platforms. This level of technical support will provide you assistance in the following areas:

• Installation of the SDK on your host system (Linux, Windows 2000, Windows XP, Windows 2003, or Windows Vista)
• Building one of the sample applications packaged with the SDK
• Downloading the sample application to your target platform
• Running the application on your target platform

Fee-based telephone and e-mail support is provided for all other issues pertaining to the SDK development. The following tasks are considered billable and will incur charges:

• Telephone conversations and conference calls
• E-mail correspondence
• Technical research pertinent to the indicated problem
• Application / driver code review, debugging, etc.

Payment Options

Developer Support costs $100 for the first hour and $50 for each additional half hour with a minimum per-incident charge of one hour.

If your incident is due to a bug in the Comtrol Developer product as advertised, the support assistance will be free of charge.

Customers may use Visa, American Express or MasterCard to pay for Developer Support. Please have your credit card available when calling for technical support.

Contact Information

• Forum
• Email: support@comtrol.com A support representative will respond to your request within 24 hours.
• Phone: +1.763.957.6000 -- 8:00am to 6:00pm Central
• Fax: +1.763.957.6001

Fee-based support: If you wish to contact Comtrol for SDK support, indicate to the operator that you are interested in fee-based Developer support.